Customer Service

CONTACT US

Have questions ?

They might be answered in our FAQ Below.

We tried to cover just about everything you need to know.

 You can also email us at: info@ammosaccessories.com.au

You can visit our Pop-Up Shop:

South Melbourne Market, Corner of Cecil and Conventry Street, South Melbourne, 3205

 

For our Melbourne Stockist please visit:

Dutchess Martha, 678 Centre Road, Bentleigh East, 3165

 

 

FAQ 

01

DELIVERY

Orders take 2 days to process, once placed.

Australia:

Orders within Australia are delivered via Australia Post and will then take approximately 5-7 days to be delivered. If you require something even sooner please select Express Post, which take 1-2 days.

International:

International Orders are delivered via DHL, which take 4 - 7 days.

 

02

SHIPPING

Australia:

Shipping is $8.95 for Standard Shipping (Bags and Shoes).  

 Express Shipping is $13.95.  

 

Worldwide Shipping via DHL:

International Orders are at a flat rate of $20

 

Please note that we are closed between Christmas and New Year.  All orders will be placed during this period will be posted from 2 January.

 

03

FAULTY ITEMS

If you believe you have received a faulty item please contact us via email on info@ammosaccessories.com.au. If the item has a minor problem we will repair it if possible and return it to you within 10 working days. If the item has a major fault we will offer you a replacement in the first instance, or credit note.  Many of our items are delicate, and have embelishments and beading.  These may come off with wear and tear, and we recommend that you appreciate your sandals and ensure they are cared for.

 

04

RETURNS

We want you to be happy with your Ammos purchase. If for any reason you are not and wish to return an item we will provide you with either a credit note or an exchange, one of which will be chosen based on your reason for return.  Upon return of goods (postage to returned goods are covered by the customer), a credit note is issued to exchange for something else.  Postage for the return is to be covered by yourself.

You are required to email us before returning any item.

Many items have been carefully hand made.  Slight irregularities or variations are not be regarded as defects.

 

05

CONDITIONS

Ammos accessories exchanges are subject to the following conditions and all of the bellow must be adhered to for this to happen.

  • You return the item within 14 days of purchase

  • Return the item in original saleable condition

  • Your return item must not be soiled, washed, used or worn

  • Original tags must be attached to the item

  • The return form must be complete

  • Invoice returned with item

  • If you are not able to comply with these requirements, Ammos Accessories reserves the right to refuse an exchange, or credit note.

Shipping and handling costs for the return of all goods are not refundable.

We regret that we are unable to accept the exchange or return of the following items

  • Sale items

  • Hair & ear Accessories

  • Underwear/Swimwear 

 

06

RETURNS PROCESS 

Please email us at info@ammosaccessories.com.au

We will provide you with a Return  instructions.

 

07

PAYMENT

We accept Credit Card, PayPal and Afterpay. Any problems with payments, please contact us on info@ammosaccessories.com.au

 

08

WHOLESALE ORDER 

For all wholesale enquiries please email that.showroom@gmail.com

 

09

SIZE GUIDE 

Our sandals run true to size.

EU

35

36

37

38

39

40

41

42

UK

2

3-3.5

4

5

6

6.5

7

8

USA

4-4.5

5-5.5

6-6.5

7-7.5

8-8.5

9-9.5

10-10.5

11-11.5

AU

5

6

7

8

9

10

11

12

LENGTH (CM) 23 24 24.5 25 26 27 27.5 28